Presenting my vision about information sharing at Mensura conference

In October 2013 I presented my research about information sharing within an IT service network to a group of leading scientists. The paper was presented at the 23nd International Workshop on Software Measurement (IWSM) and the 8th International Conference on Software Process and Product Measurement (Mensura) at Ankara, Turkey.

Our paper explains the positive impact of information sharing between IT teams onto IT incident handling of IT teams in a network setting. The paper is the first step towards a model to improve IT incident handling in networks of IT service providers. . Also the other talks were really interesting.

Mensura Jan

Update: the paper 'Visibility and Performance of IT Incident Handling has now been published.